Privacy Policy

Effective date: October 21, 2026

This Privacy Policy explains how Pay Intermediate LLC ("Pay Intermediate", "we", "us") collects, uses, and protects information when you use the CXHub mobile application (the "App"). The App is a client account and support tool: it lets you view your account information, receive notifications, and communicate with your assigned representative by voice call and text chat. The App does not process deposits, withdrawals, payments, or trading transactions.

1. Information we collect

• Account & identity data: name, email, client/account identifier, language preference, and read-only account figures shown to you (e.g., balance, equity, margin, positions, history).
• Contact data: phone number, used to enable voice support calls.
• Communications: support chat content and voice-call metadata. Calls may be monitored or recorded for quality and compliance where permitted by law.
• Microphone audio: captured only during an active voice call to transmit audio.
• Device & technical data: device model, OS, app version, push token (APNs / FCM), IP address, diagnostic/crash logs.
• Usage data: in-app interactions used to operate and improve the App.

2. How we use information

• To authenticate you and display your account information (read-only).
• To provide voice calls and chat with your representative, and to deliver notifications.
• For security, fraud prevention, and to comply with legal obligations.
• To operate, maintain, and improve the App.

3. How we share information

We do not sell your personal information. We share it only with service providers acting on our behalf (cloud/hosting, telephony/VoIP, push services by Apple and Google, and our support-messaging platform), and with authorities when required by law.

4. Data retention

We keep information for as long as needed to provide the service and to meet legal, accounting, and compliance requirements, after which it is deleted or anonymized.

5. Your rights & choices

• Access / correction: request a copy or correction of your data.
• Account & data deletion: in the App (Settings > Delete account) or via our Delete Account page.
• Permissions: control microphone and notification permissions in your device settings.

6. Security

We use administrative, technical, and organizational safeguards (including encryption in transit) to protect your information. No method of transmission or storage is 100% secure.

7. International transfers

We are based in the United States. Your information may be processed in the U.S. and other countries where we or our providers operate, with appropriate safeguards.

8. Children

The App is not intended for individuals under 18, and we do not knowingly collect their data.

9. Changes

We may update this Policy. Material changes will be posted here with a new effective date.

10. Contact

Pay Intermediate LLC
600 N Broad St, Ste 5, Middletown, DE 19709, USA
Email: contact@payintermediate.com